Help

Frequently asked questions

Quick answers about your stay, booking and getting here. Can’t find what you need? We’re happy to help.

Your stay

What are the check-in and check-out times?

Check-in is from 11:30 to 23:00 and check-out is from 07:00 to 11:30. If you’re arriving later or leaving earlier, let us know and we’ll do our best to help.

How many guests can stay in each room?

Occupancy differs by room type. The Deluxe Double has one double bed, and the Deluxe Family has two double beds. Our booking system will only offer rooms that suit your party.

Is breakfast included?

Breakfast is available — Continental, Asian and vegan options — and is charged separately unless your rate says it includes breakfast. You’ll see exactly what’s included before you confirm.

Do you have a swimming pool?

Yes, there is an outdoor pool for guests.

Is there parking and Wi-Fi?

Free private parking is available on site, and free Wi-Fi is available to guests.

Are children welcome?

Children of all ages are welcome. Children aged 6 and over are charged at the adult rate. Cots and extra beds are not available, so please choose a room type with enough beds.

Booking & payment

What is your cancellation policy?

Cancellation and prepayment terms depend on the rate you choose. The exact terms are shown before you confirm and in your confirmation. See our cancellation policy.

How do I pay?

Nothing is charged online when you book direct.

Can I make a special request?

Of course. Add it when you book, or message us on WhatsApp before you arrive. Requests such as early check-in depend on availability on the day.

Is it better to book direct?

Booking direct means you deal with us from the start. See our offers page for current packages and what booking direct includes.

Getting here

How do I find Nelu Villa?

We’re at 175, Kayanwala Road, Sigiriya 21120. The location page has a map and directions. Message us if you would like help with a driver or transfer.

How far is Sigiriya Rock?

Sigiriya Rock is about 1.3 km away in a straight line. We’re happy to advise on the best time to set off.

Nelu Villa from the air, with Sigiriya Lion Rock on the horizon

Your stay in Sigiriya

Plan Your Stay

Choose your dates, tell us who’s travelling, and we’ll take care of the rest.

Nelu Villa, Sigiriya